OEM & ODM Intelligent Terminal Manufacturing

OEM or ODM — which one fits

OEM means we build to your design. You bring the housing design, the configuration and the branding; we manufacture it. This is the usual route for a buyer who already has a product in the market, or who has an industrial designer engaged and wants a manufacturing partner rather than a design partner.

ODM means we adapt an existing platform to your requirement. You describe what the terminal has to do and where it has to fit; we propose a platform and the changes needed. It is faster and less expensive than a full design, and it is what most buyers choose when the housing shape is not itself the differentiator.

In practice many projects sit between the two: a standard platform with a new front panel, a different colour, a specific peripheral combination and the buyer’s branding. That is a normal and efficient arrangement.

What can be customised

Almost everything except the fact that it has to work.

• Dimensions and structure — overall size, aspect ratio, cabinet structure, mounting method and service access direction.
• Colour and finish — housing colour, surface finish and material selection.
• Logo and branding — silk-screen, badge or backlit logo, plus branded packaging and documentation.
• Hardware configuration — screen, mainboard, memory, storage, power supply, cooling and peripheral modules.
• Interface and I/O layout — port positions and cut-outs for scanners, printers, card readers and cameras.
• Software and system integration — operating system image, drivers, autostart behaviour and integration with your application or platform.
• Interface integration — protocol and driver support for third-party modules used in your deployment.
• Packaging — export cartons, foam protection, palletisation, and retail or project-delivery packaging.

The details that decide whether a project runs smoothly

Experience says the risk in a custom terminal project is rarely the big decision. It is the small one that gets deferred:

Where does the cable exit? A floor-standing unit cabled from the rear and a counter-top unit cabled from below need different housings. Deciding this after production means a change order.

Which direction does the service access open? A terminal against a wall cannot be serviced from behind. A unit in a corner cannot be serviced from the side. This determines the enclosure, and it depends on the site.

Where do the cut-outs sit? Peripheral positions affect reachability, glare and the internal layout. Confirming them on a drawing is inexpensive; changing them on a production unit is not.

What exactly runs at start-up? The operating system image, the driver set and the autostart behaviour are part of the build. Specifying them at the factory removes commissioning work at every site.

We settle all four during configuration confirmation, which is why that stage exists as a separate step rather than as part of the quotation.

Prototype before production

For any project involving a housing change, a prototype is produced and signed off before mass production is committed. The prototype proves the physical fit, the peripheral positions and the software behaviour. Where your software vendor needs to validate the platform, the prototype is the unit they validate on.

Confidentiality

Drawings, specifications and software details you share are used only to quote and produce your order. We sign an NDA on request before technical documents change hands, and we do not resell a customer’s custom housing design to other buyers.

What to send us

Whatever you have is enough to start. The most useful items are:

• The application and the workflow the terminal sits in.
• Screen size preference, or the viewing distance if you are unsure.
• The peripherals required, and the software the unit must run.
• Quantity for the pilot and for the rollout.
• Destination country and any certification requirement.

Send those and we will come back with a platform proposal, a configuration outline, a lead time and a price.