Self-Service Terminal Integration

What an integrator actually needs from a hardware supplier

An integrator is not buying a kiosk. They are buying the certainty that the hardware will not become the reason the project slips. That breaks down into five requirements, and they are the five we organise our supply around.

1. Specification against the software stack. The starting point is your application: the operating system it runs, the peripherals it drives, the interfaces it expects. The hardware is specified from there rather than from what happens to be in stock.

2. Documentation before installation, not after. Your crew needs the mounting drawing, the interface list, the cable routing plan and the power requirement before they arrive on site. We issue these with the order, not with the shipment.

3. No surprises at commissioning. Enclosure dimensions, mounting method, cable exit direction, service access direction and peripheral cut-outs are all confirmed in writing before production. These are the details that otherwise get discovered on site and cost a week.

4. Inspection against the agreed configuration. Each unit passes four inspection gates, and the final inspection report goes out with the shipment. For project work we inspect against the configuration you signed off, not against a generic standard.

5. Repeat supply. A multi-site rollout runs over months or years. The configuration of the first batch is held on file so that a later order reproduces it exactly, rather than approximating it.

Typical project shapes we supply

Hospital registration rollout. A batch of 43-inch registration kiosks to one configuration, delivered in tranches matched to the site schedule, with the same build each time.

Queue system replacement. 21.5-inch ticketing terminals replacing end-of-life units, specified to run the existing queue software so the change is hardware-only.

Display fleet. Calling displays and information screens for a set of waiting areas, with a standardised controller so a failed unit is swapped rather than repaired.

Controller supply. Industrial PCs supplied to an integrator who builds their own enclosures, with the mounting drawing and interface documentation needed to design them in.

Commercial terms for project work

Sample units can be ordered for evaluation and for software-vendor validation, with a 7–14 day lead time. Mass production runs at 20–35 days depending on configuration and quantity, and delivery can be staged against a project schedule.

Payment terms are agreed per order. For repeat supply we can agree a standing configuration so that subsequent orders need only a quantity and a delivery date.

What we need from you to quote

• The application, the operating system and the peripherals involved.
• Screen size and enclosure requirements per position type.
• Mounting method and any site constraint already known.
• Quantity, staging and delivery destination.
• Certification or documentation requirements per market.

Send whatever you have — a drawing, a photo of an existing unit or a written description is enough to start a specification.