Hospital Queuing Kiosk

The YQX-21.5-inch Medical Guide Screen is a portrait self-service terminal built for the point where a patient first joins the queue: ticketing, department selection and number confirmation. It is a configurable platform rather than a fixed catalogue item — the enclosure, the peripheral set and the software image are all specified per project.

Where it is used

Outpatient departments, community health centres and clinic receptions use this model where floor space is limited and the interaction is short. Portrait orientation matches the shape of a queue ticket, a department list and a wayfinding layout, so the interface needs less scrolling than a landscape screen of the same diagonal size.

Typical deployments combine three jobs in one unit:

• Queue ticketing — the patient selects a department or service and receives a printed number.
• Guidance — the terminal shows the route to the department, the current waiting count and the estimated call time.
• Check-in — booked patients confirm arrival by scanning an appointment barcode or a health card.

Integration with queue-management systems

This terminal is normally the front-end device of a queue-management or hospital information system. We build it to run your software vendor’s client: the operating system, the autostart behaviour, the driver set and the interface assignments are all part of the configuration.

Before quoting, we confirm three things with you:

1. Which operating system the software requires.
2. Which peripherals the application drives directly — printer, scanner, card reader, calling output.
3. Whether the terminal reports to the queue server over the hospital LAN or through the software’s own protocol.

Where the software vendor needs to validate the hardware, we can provide a sample unit for their test environment.

Peripheral configuration

The standard build supports a thermal ticket printer, a barcode or QR scanner, a card reader and a queue-number output. Which of these is fitted, and where the cut-outs sit on the front panel, is decided during configuration confirmation — so a project that later adds document scanning does not need a different enclosure.

Mechanical and installation notes

Wall-mounted, floor-standing and counter-top variants share the same internal platform. Installation crews receive the mounting drawing, the interface list and the cable routing plan, which shortens commissioning on site.

Ordering

This model can be ordered as a single evaluation unit before committing to a production run, with a sample lead time of 7–14 days. Mass production runs at 20–35 days depending on configuration and quantity. Send the software environment and the peripheral list with your enquiry and we will return a configuration proposal.

Specifications on this page describe the configurable platform. Final values are confirmed against the drawing and panel datasheet issued with your quotation.